Should you wish to return or exchange your shoes, you can do so by notifying Mastra Ma’ within 14 days from the date you received them. You will then have other 14 days from the notification date, to post your item using the shipping label that we will provide via email. We offer free shipping to customers based in the United Kingdom and discounted shipping to customers based in other countries (please find our rates table here for some of the countries we ship to). All shipments will be insured for the full value of the product.
Any return or exchange will be accepted provided that the shoes, dust bags and box are unused and undamaged and the protective films under the soles haven’t been removed, as per our Terms and Conditions. Returns will be refunded as soon as possible, but anyway within 14 calendar days of us receiving the product.
To start the process or for more information, please click on the relevant button below. If you need assistance at any point, please do no hesitate to call our customer service at +44 2077944067 or contact us here.
