You can return or exchange any item purchased on mastrama.com for any reasons within 28 calendar days from the date of receipt, so long as the shoes, dust bags and box are unused and undamaged as per our Terms and Conditions. Returns will be refunded as soon as possible, but anyway within 14 calendar days of us receiving the product. For any questions please do feel free to call our customer service at +44 2077944067 or you may like to talk to us through our live chat or contact us through our online form. To start the return or exchange process please follow these steps:
Returning items from the UK
Returning items from outside the UK
RETURNS EXCHANGES ONLINE FORM
You can return or exchange any item purchased on mastrama.com for any reasons within 28 calendar days from the date of receipt, so long as the shoes, dust bags and box are unused and undamaged as per our Terms and Conditions. Returns will be refunded as soon as possible, but anyway within 14 calendar days of us receiving the product. For any questions please do feel free to call our customer service at +44 2077944067 or you may like to talk to us through our live chat or contact us through our online form. To start the return or exchange process please follow these steps:
Returning items from the UK
Returning items from outside the UK
RETURNS EXCHANGES ONLINE FORM