RETURNS AND EXCHANGES

You can return or exchange any item purchased on mastrama.com for any reasons within 28 calendar days from the date of receipt, so long as the shoes, dust bags and box are unused and undamaged as per our Terms and Conditions. Returns will be refunded as soon as possible, but anyway within 14 calendar days of us receiving the product. For any questions please do feel free to call our customer service at +44 2077944067 or you may like to talk to us through our live chat or contact us through our online form. To start the return or exchange process please follow these steps:

Returning items from the UK

1. Complete all the required fields of the Return Exchange Online Form below.
2. We will email you a free postage label within one business day from us receiving your request.
3. Print the postage label and attach it to your parcel.
4. Ensure to pack the parcel safely, in order to prevent damage during transport. Please use the same shipping box and protective packaging that we used to deliver your item.
5. Drop the parcel at your nearest Post Office within 28 days from the day you received the item that you want to return or exchange.

Returning items from outside the UK

1. Complete all the required fields of the Return Exchange Online Form below.
2. Purchase fully insured return shipment with our selected couriers at our lower business rates here.
3. We will email you the postage label, travel documents and shipping packing instructions within one business day from you placing the order.
4. Ensure to pack the parcel safely, in order to prevent damage during transport. Please use the same shipping box and protective packaging that we used to deliver your item.
5. Either drop the parcel at the selected courier service point or we can arrange home collection for you. You can let us know your preference in the Return and Exchange Online Form.
6. Please make sure to ship the parcel within 28 days from the day you received the item that you want to return or exchange.

RETURNS EXCHANGES ONLINE FORM