RETURNS AND EXCHANGES OTHER COUNTRIES
Please provide your order number and email address in the below online form. This will notify us of your intention to return or exchange an item. If you would like to exchange to a different size, please review our online boutique or contact us to check the availability of the correct size.
What Next?
Please, progress to the next steps only if you sent the return or exchange notification within 14 days from the date you received your shoes. If not, please contact us first, to check whether we are able to process your request.
- Please purchase fully insured return shipment with our partner couriers here.
- You will receive your travel papers, shipping instructions and link for you to arrange pick-up or drop off with our partner courier within one business day.
- Ensure to pack the parcel safely, in order to prevent damage during transport. Please use the same shipping box and protective packaging in which the shoes were delivered to you. Then print the return travel papers and attach them to the parcel.
- Please make sure to ship the parcel within 14 days from the date you sent us the notification to return or exchange.
- Once we receive your parcel, provided that the returning items are undamaged and unused as per our Terms and Conditions, we will send you the items you have requested in exchange or, for returns, process the due refund.
Please provide your order number and email address in the below online form. This will notify us of your intention to return or exchange an item. If you would like to exchange to a different size, please review our online boutique or contact us to check the availability of the correct size.
What Next?
Please, progress to the next steps only if you sent the return or exchange notification within 14 days from the date you received your shoes. If not, please contact us first, to check whether we are able to process your request.
- Please purchase fully insured return shipment with our partner couriers here.
- You will receive your travel papers, shipping instructions and link for you to arrange pick-up or drop off with our partner courier within one business day.
- Ensure to pack the parcel safely, in order to prevent damage during transport. Please use the same shipping box and protective packaging in which the shoes were delivered to you. Then print the travel papers and attach them to the parcel.
- Please make sure to ship the parcel within 14 days from the date you sent us the notification to return or exchange.
- Once we receive your parcel, provided that the returning items are undamaged and unused as per our Terms and Conditions, we will send you the items you have requested in exchange or, for returns, process the due refund.
