CONTACT US
We are here to help and answer any question you may have. If you have an order related query; or you’d like to know more about Mastra Ma’ and our products; or simply find out who is behind the brand, just call or send a text at the below Customer Service Number. You can also reach us via WhatsApp at the same telephone number. We are also very active on Instagram DMs. If you prefer to, you may of course submit your query by writing to customer-care@mastrama.com.
For business partnerships, please write to business-partners@mastrama.com.
Customer Service: +44 (0)7476379093
Opening Times: 09:00 – 19:30 GMT
Opening Days: Monday – Sunday
FAQ
Why WhatsApp?
Via WhatsApp you can contact us for free wherever you are in the world, so long as you have an internet connection. WhatsApp also allows us to easily send you videos of the shoes you would like to know more about, focussing on specific details. We can offer you a ‘personalised unwrap experience’ that will help you assess the quality of our products before you buy them.
Can I have live support without WhatsApp?
Yes. If you prefer not to use WhatsApp, simply call or send a text to UK number +447476379093
How do you use my telephone number?
Upon answering your query, we won’t contact you any further, unless you request us to follow up with respect to a specific matter.
What is the response time?
If you contact us during business hours, we normally respond immediately. We are a family-run business and, albeit rare, you may find that we are all busy assisting other customers or briefly away from our desks. If this happens, please leave a message asking us to contact you back as, to respect your privacy, we prefer not to call back without your permission.
We are here to help and answer any question you may have. If you have an order related query; or you’d like to know more about Mastra Ma’ and our products; or simply find out who is behind the brand, just call or send a text at the below Customer Service Number. You can also reach us via WhatsApp at the same telephone number. We are also very active on Instagram DMs. If you prefer to, you may of course submit your query by writing to customer-care@mastrama.com.
For business partnerships, please write to business-partners@mastrama.com.
Customer Service: +44 (0)7476379093
Opening Times: 09:00 – 19:30 GMT
Opening Days: Monday – Sunday
FAQ
Why WhatsApp?
Via WhatsApp you can contact us for free wherever you are in the world, so long as you have an internet connection. WhatsApp also allows us to easily send you videos of the shoes you would like to know more about, focussing on specific details. We can offer you a ‘personalised unwrap experience’ that will help you assess the quality of our products before you buy them.
Can I have live support without WhatsApp?
Yes. If you prefer not to use WhatsApp, simply call or send a text to UK number +447476379093
How do you use my telephone number?
Upon answering your query, we won’t contact you any further, unless you request us to follow up with respect to a specific matter.
What is the response time?
If you contact us during business hours, we normally respond immediately. We are a family-run business and, albeit rare, you may find that we are all busy assisting other customers or briefly away from our desks. If this happens, please leave a message asking us to contact you back as, to respect your privacy, we prefer not to call back without your permission.
