DELIVERY PROCESS

We deliver our products worldwide. We partner with UK Royal Mail for deliveries within the United Kingdom and offer fully insured free delivery guaranteed to arrive the next business day, for orders placed before 12pm (noon).

For International deliveries we partner with DHL and UPS and offer fully insured express or economy deliveries at discounted business rates. Delivery charges and times varies by Countries.

1. Upon placing your order, we will send you an email to inform you that we have received your order and inviting you to check that all the details provided are correct. We will also start preparing your order for shipment.
2. Upon shipment being booked with our selected courier, we will send you an email including a link to track your parcel and estimated delivery date.
3. The courier may send you notifications on status of your delivery via phone texts and emails.
4. The courier will deliver the parcel only to the shipping address specified in the order confirmation.
5. The courier will deliver to the person who placed the order only. Should this person not be present when the parcel is delivered, the courier will leave or send instruction as to how to arrange another delivery.
6. If you want to receive your parcel to a convenient local Post Office® in the UK or a DHL or UPS service point in all other Countries, please do let us know in the Order Notes of the Checkout Form.
7. Subject to availability, UK Royal Mail may be able to deliver on Saturdays. This service will be chargeable. If you wish to arrange a Saturday delivery, please let us know in the Order Notes of the Checkout Form.
8. For deliveries outside the UK and the EU, mastrama.com will not collect any taxes and duties. The selected courier will communicate to you the taxes and duties that you may need to pay to your Local Authorities and Customs before you can receive the parcel.

For further information on our delivery policy please refer to our Terms and Conditions.