Storing your shoes. We recommend keeping your Mastra Ma’ shoes inside the provided dust-bags and box, out of contact with alcohol, oils, solvents and water. In order to maintain the shape of your shoes, you may fill them with tissue paper or use a shoe tree.
Cleaning and polishing. Please do not use any detergent. You may instead wipe your shoes with a dry cloth or, where appropriate, use leather care products in a neutral colour.
Please follow the instruction carefully and spot test the selected product in an inconspicuous area before use. The lining is made from smooth goatskin. You can gently remove impurities by using a clean damp cloth.
General recommendations. The soles are made from cuoio leather. Marking upon first use is part of the normal wear and tear process of the shoes and it is not a manufacturing defect. We do not recommend walking on water or under the rain with your Mastra Ma’ shoes, as this may alter both the soles and the uppers made of soft calf leather.
It is normal for the heel tips to deteriorate with extensive use. We do recommend changing the tips once they start to wear down and before the inner heels get damaged.
Melinda (verified owner) –
These shoes are beautiful and well made of quality materials. They look exactly as they appear in the photos, and you can tell that a lot of care went into these shoes, with hand-worked details like the studs. That being said, I found them to be extremely small and narrow. They recommend going a half size up for wider feet. My feet are about average, with low arches and low volume (meaning that I usually have to tie my shoes very tight or buckle straps on the tightest holes), and I am usually a size 38 in Italian designers like Prada, etc. I could barely get my foot into these shoes. I might need a 38.5 or 39 in length, but I am too afraid to try given how narrow they are at the ball of the foot. If they make wide widths, I would be happy to give them another shot because they are truly lovely.
Emanuela Loppo –
Hello Melinda, many thanks for the detailed feedback, which hopefully will be helpful to other customers!
Just to provide further help with the size selection: so far about 40% of our customers found this shoe to be true to size, while about 60% had to select ½ size bigger.
PS: we will certainly take into account your comment about wider widths (for our next collections).
Warm regards
Emanuela
Sofiia (verified owner) –
Hands down the best shoes I own. Mastra Ma’s shoes are versatile and absolutely stunning in person, not to mention the quality is out of this world. The detail is impeccable and the shoes were comfortable from day 1.