We deliver our products worldwide. You have 28 days to return or exchange. Our rates include tracking, signature and insurance. Our partner couriers are DHL Express, UPS and UK Royal Mail. Delivery charges and times varies by Countries. See below the rates to ship one pair of shoes:
UK
DELIVERY: Free Next Working Day. Orders must be placed before 12pm (noon) for next working day delivery. Please note if your order is placed after 12pm on Friday, it will not arrive until Tuesday. During sale periods your order may take an additional day to arrive.
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at £20
USA
DELIVERY: Standard $25 (4-5 business days)
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at $40
CANADA
DELIVERY: Standard C$35 (4-7 business days)
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at C$50
EU (including Norway and Switzerland)
DELIVERY: Standard €15 (3-4 business days)
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at €30
JAPAN, UAE, CHINA, HONG KONG, TURKEY
DELIVERY: Express £30 (3-6 business days)
RETURNS: Express £30 (3-6 business days)
EXCHANGES: you pay the return shipment and we send the replacement shoe for free, up to one exchange. Additional exchanges will be charged at £30
OTHER COUNTRIES
DELIVERY: Standard £50 (5-8 business days)
RETURNS: Standard £50 (5-8 business days)
EXCHANGES: you pay the return shipment and we send the replacement shoe for free, up to one exchange. Additional exchanges will be charged at £50
Elisa P. –
For me it was love at first sight. The design is unique and the quality of the material is outstanding, second to none of the top Italian brands I have always been a big fan of. My match was Gaia, because I found in it the perfect combination between style and comfort, which I proudly wear in different occasions, from the school run to work meetings. Gaia is a gem that add some sparkle to a formal outfit or perfectly complement a more casual one. I wish I had a pair in every colour!
Anne-Françoise G. –
I absolutely love my Mastra Ma’ shoes. They are versatile, easy to wear with any of my clothes and the chequered pattern make them stand out. It is finally great to find a brand that fits the need of female professionals. I have had trouble identifying shoes that are comfortable and classic, but with a twist, which Mastra Ma’ offers.
(Anne-Françoise also bought Sara in Royal Blue)