We deliver our products worldwide. You have 28 days to return or exchange. Our rates include tracking, signature and insurance. Our partner couriers are DHL Express, UPS and UK Royal Mail. Delivery charges and times varies by Countries. See below the rates to ship one pair of shoes:
UK
DELIVERY: Free Next Working Day. Orders must be placed before 12pm (noon) for next working day delivery. Please note if your order is placed after 12pm on Friday, it will not arrive until Tuesday. During sale periods your order may take an additional day to arrive.
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at £20
USA
DELIVERY: Standard $25 (4-5 business days)
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at $40
CANADA
DELIVERY: Standard C$35 (4-7 business days)
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at C$50
EU (including Norway and Switzerland)
DELIVERY: Standard €15 (3-4 business days)
RETURNS: Free
EXCHANGES: Free for one exchange of size and/or colour. Additional exchanges will be charged at €30
JAPAN, UAE, CHINA, HONG KONG, TURKEY
DELIVERY: Express £30 (3-6 business days)
RETURNS: Express £30 (3-6 business days)
EXCHANGES: you pay the return shipment and we send the replacement shoe for free, up to one exchange. Additional exchanges will be charged at £30
OTHER COUNTRIES
DELIVERY: Standard £50 (5-8 business days)
RETURNS: Standard £50 (5-8 business days)
EXCHANGES: you pay the return shipment and we send the replacement shoe for free, up to one exchange. Additional exchanges will be charged at £50
Sara L. –
I had wanted to buy a Mastra Ma’ shoe for a long time and I was heading for Sara. But then Sara was a bit narrow on the instep, so I tried Elena and Anna and fell in love with them! They fit perfectly: for Elena I got half a size bigger than my standard heel size, as recommended on the site (my feet are not wide). Both pairs are comfortable and look great also with jeans.
(Sara also bought Elena in Beige)